avl
06-30-2003, 12:11 AM
I am not familiar with the product but in my past experience junk vendors
need and produce testimonies. Make yourselves proud and get it work if you
can but don't just litter the newsgroup with empty comments.
aluk
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-------------------------original message
I would like to answer this on behalf of Home Electronics, the companythat manufactured Tira.
I was in contact with Mr. Huston regarding some technical issues thathe had. If I could reproduce here the emails sent to/received from himit would be very easy for everyone to see who'd been rude,unprofessional and uncooperative.
Instead, I'll quote an email from another customer:------------------------------------------------------------
This message is to inform you that I have just finished a program that
allow me to learn codes from my remote controllers and to
programmatically send those codes to TV set and satellite receiver.
This way a friend of mine with serious mobility problems can now, by
self-government, operate his TV set and satellite receiver. In the
near future we are thinking to install, in his bedroom, a IR
controlled motorized curtain to be operated by a TIRA-1 device. [....]
This message is also to inform you that I consider TIRA-1 a great
solution for disabled people that can not use standard remote controls
(IRA-2 too could be very useful as a way to use some PC functions
without keyboard/mouse). I will report on my experience with your
TIRA-1 device (and your help too), to some Italian disabled people
associations.
I am now working on a complete software solution to be used by
disabled people to control many devices, when possible by using vocal
commands (vocal recognition). [....]
(end of quote)---------------------------------------------------
We always help our customers to resolve technical issues when theyarise and our customer satisfaction rate is very high.
Sincerely,Slava ZilberfaynCustomer SupportHome Electronicshttp://www.home-electro.com
dhouston1@fuse.net (Dave Houston) wrote in message
news:<3efdcf85.7676785@nntp.fuse.net>... I bought a TIRA with the intention of writing software to support it for
use by the severely disabled confined to wheelchairs. It is a USB version of the earlier IRA, an IR device that purports to emulate Irman and also receive and send IR in raw mode. Being powered by
the USB port, it looked like the ideal solution for this application. I was
not interested in using it with Girder in Irman emulation mode. It uses the FTDI chip (which I've used myself in similar applications) for the USB interface. It took more than 6 weeks to arrive from Canada. It took several more days to get documentation via email of the ASCII protocol. I could not get the ASCII protocol to work. When I contacted the manufacturer I was pointed to a DLL file with documentation that indicated the device had to be on COM3-COM8 (why?). It would not work on COM3. The manufacturer was extremely uncooperative. It also broke all of my other devices that use the FTDI chip, seeing all
of them as TIRA. The manufacturer has refused a refund. I am awaiting delivery of a USB-UIRT. I hope it will prove to work. It
also uses the FTDI chip but uses different FTDI drivers and comes with much better documentation (which I already have). --- http://www.laser.com/dhouston/
need and produce testimonies. Make yourselves proud and get it work if you
can but don't just litter the newsgroup with empty comments.
aluk
---------------------------------------------------------------------------
-------------------------original message
I would like to answer this on behalf of Home Electronics, the companythat manufactured Tira.
I was in contact with Mr. Huston regarding some technical issues thathe had. If I could reproduce here the emails sent to/received from himit would be very easy for everyone to see who'd been rude,unprofessional and uncooperative.
Instead, I'll quote an email from another customer:------------------------------------------------------------
This message is to inform you that I have just finished a program that
allow me to learn codes from my remote controllers and to
programmatically send those codes to TV set and satellite receiver.
This way a friend of mine with serious mobility problems can now, by
self-government, operate his TV set and satellite receiver. In the
near future we are thinking to install, in his bedroom, a IR
controlled motorized curtain to be operated by a TIRA-1 device. [....]
This message is also to inform you that I consider TIRA-1 a great
solution for disabled people that can not use standard remote controls
(IRA-2 too could be very useful as a way to use some PC functions
without keyboard/mouse). I will report on my experience with your
TIRA-1 device (and your help too), to some Italian disabled people
associations.
I am now working on a complete software solution to be used by
disabled people to control many devices, when possible by using vocal
commands (vocal recognition). [....]
(end of quote)---------------------------------------------------
We always help our customers to resolve technical issues when theyarise and our customer satisfaction rate is very high.
Sincerely,Slava ZilberfaynCustomer SupportHome Electronicshttp://www.home-electro.com
dhouston1@fuse.net (Dave Houston) wrote in message
news:<3efdcf85.7676785@nntp.fuse.net>... I bought a TIRA with the intention of writing software to support it for
use by the severely disabled confined to wheelchairs. It is a USB version of the earlier IRA, an IR device that purports to emulate Irman and also receive and send IR in raw mode. Being powered by
the USB port, it looked like the ideal solution for this application. I was
not interested in using it with Girder in Irman emulation mode. It uses the FTDI chip (which I've used myself in similar applications) for the USB interface. It took more than 6 weeks to arrive from Canada. It took several more days to get documentation via email of the ASCII protocol. I could not get the ASCII protocol to work. When I contacted the manufacturer I was pointed to a DLL file with documentation that indicated the device had to be on COM3-COM8 (why?). It would not work on COM3. The manufacturer was extremely uncooperative. It also broke all of my other devices that use the FTDI chip, seeing all
of them as TIRA. The manufacturer has refused a refund. I am awaiting delivery of a USB-UIRT. I hope it will prove to work. It
also uses the FTDI chip but uses different FTDI drivers and comes with much better documentation (which I already have). --- http://www.laser.com/dhouston/